How can I delete my Orange App account?

Orange App (B2C) users can delete their account directly within the application.

Steps to Delete Your Account:

1.Open Orange App

2.Go to Settings

3.Select Privacy

4.Tap Deactivate Account

5.Confirm by selecting Delete

What Happens After You Request Deletion?

Once you confirm deletion:

Your account enters a 30-day pending deletion period

You may still log in during this period

No one else can access or use your account

If you log in within 30 days, your account will be automatically restored and the deletion request will be cancelled.

If you do not log in within 30 days:

Your account and associated personal data will be permanently deleted

The deletion cannot be reversed

Day 0: Account immediately deactivated

Day 1–30: Account inactive and inaccessible

After Day 30: Permanent deletion of account and personal data

What Data Will Be Permanently Deleted?

After the 30-day period, the following data will be permanently removed:

Name

Phone number

Email address (if applicable)

Loyalty points and rewards history

User profile information

App usage data linked to the account

What Data May Be Retained?

Certain records may be retained as required by applicable laws and regulations, including:

Financial transaction records

eBarimt (electronic tax invoice) records

Accounting data required under Mongolian tax regulations

Retention period:
Up to 5 years, in accordance with legal requirements.

Retained data will not be used for marketing purposes.

Account Restoration (Within 30 Days Only)

If you wish to restore your account within 30 days of submitting a deletion request, please contact:

If you have any questions about this Privacy Policy, please contact us at:

Shunkhlai LLC, Capital House, Chinggis Avenue 48/1, Ulaanbaatar 17040, Mongolia,

info@shunkhlai.mn, 976-70073003

Effective Date: 2/24/2026